- TERMS & CONDITIONS
- PAYMENT & SHIPPING
- SIZE GUIDE
- CUSTOMS DUTY TAX
All orders and transactions between MissKick Ltd (MK) and the customer are accepted on these conditions of sale only. It is the responsibility of the customer to read such conditions before entering upon a transaction. The terms you will read form a contract between the customer using our website and MK. By placing an order you are agreeing to these, if you do not agree, please do not use our website.
When you place an order MK will take provisional payment for that order. However, the order is only accepted when MK despatch the goods to you. You or MK may cancel the order at any point up to the despatch of the goods.
Cancelling an order
You have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. You must inform us of your wish to cancel by email within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method.
All prices quoted on the MK website are in British Pounds Sterling. Online prices include VAT (Value Added Tax) where applicable.
MK prices may have to be altered up or down, including any alterations to the rate of value added tax. The current price will be shown when you place your order.
All orders for products are subject to availability.
Colour of reproduction
The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation in the colours shown on screen and the product. Every reasonable care has been taken to ensure that the descriptions are accurate.
For England, Scotland and Wales, standard delivery charge to the address you provide is £2.99.
18 Lower Byrom Street
Company Registered Number: 11307456
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.
All customers will be provided with tracking information on day of dispatch. See courier website for full tracking journey.
UK orders will be dispatched by UK HERMES 48HRS TRACKED or UK HERMES 24HRS TRACKED and are normally delivered within 2-4 working days. This may take longer during peak times, so please allow a few more days in these circumstances.
For delivery to the UK, there is a flat rate charge of £2.99.
Europe orders will be dispatched by DPD EU and are normally delivered within 5-7 working days. This may take longer during peak times, so please allow a few more days in these circumstances.
For delivery to the rest of Europe, there is a flat rate charge of £8.99.
AUSTRALIA & AMERICA
Australia & America orders will be dispatched by DPD AIR and are normally delivered within 7-14 working days. This may take longer during peak times, so please allow a few more days in these circumstances.
For delivery to Australia & America, there is a flat rate charge of £9.99.
REST OF WORLD
Rest of World orders will be dispatched by DPD AIR and are normally delivered within 7-14 working days. This may take longer during peak times, so please allow a few more days in these circumstances.
For delivery to Rest of World, there is a flat rate charge of £14.99.
Due to changing Brexit regulations, there may be a delay for orders shipped to Europe. We will do our best to ensure your order arrives during the estimated arrival period, however, please do allow extra days at this time. If you have any questions or queries, please email email@example.com. Thanks for your continued support.
For any enquires regarding shipping, please contact firstname.lastname@example.org
MissKick Ltd (MK) works within the guidelines of the GDPR which forms part of the data protection regime in the UK, together with the new Data Protection Act 2018 (DPA 2018).
The information that we collect from you in order to provide you the level of service that you require is:
- Your name
- Your address
- Your requested delivery address
- Your email address
- Your phone number
No Credit/Debit card information is held by us as payments are collected and encypted by a third party payment provider. The third party provider is regulated and under strict criteria and obligation to keep your personal data secure. Please email us if you require further information regarding this.
All information held by us is stored securely. You have the right to know and request details of all data held about you and we shall provide this within 5 days of a written request.
All information held is provided by you, and is as accurate as you supply. Should you wish to have a printed copy of all of the information we hold please write to us at the address below. You are entitled to ask, what data we hold, how we control and process this and how long we store it, you are entitled to ask if we share data. Within this you are entitled to ask us to delete this data or update it.
If you are unhappy with the data we hold you can advise us or complain to the Information Commissioners Office (ICO) ico.org.uk.
18 Lower Byrom Street
Company Registered Number: 11307456
We may decide to run marketing campaigns by contacting existing customers with special offers, customers have the option to opt in and out of any marketing emails that we may send.
As an internet based business we rely on the internet as advertising to promote our business. To ensure that this is as effective as possible we use a Google analytics analysis servic. This provides information indicating the route customers found our site, ie through which search engines, the time and length of each visit and the pages visited. This information is for our development purposes highlighting web pages most visited and therefore most effective to our customers and will only indicate the IP address of your computer. (This is not your personal address it is a unique number that your computer gets when it is connected to the internet). The information is for statistical analysis only.
IP address - Your browser automatically generates information including the language your website is built and your IP address. This a set of numbers automatically set to your computer when browsing and stands for Internet Protocol address. We automatically log this to collect data traffic and help us diagnose when needed any website problems.
Security - All of the personal information that we hold is in strict confidence, and we take all reasonable steps to retain the security of this. We shall retain your details for as long as the law requires or you request us to remove. You must note however that despite our measures the internet is not a secure medium and we cannot 100% guarantee the security of any data you disclose online. With this, you accept the inherent security risks of providing information online, as you do on a daily basis, and you will not hold us responsible for any breach of security unless this is due to negligence or wilful default at or with Your Design. Where you have entered credit/debit card details and or Paypal details for the payment of goods and services on our website you can be assured we do not store your card or Paypal data.
Spam /Junk Mail - as defined is the irrelevant or unsolicited messages sent over the internet typically in bulk to a large number of users for advertising. To prevent this we only use our own mailing lists that you have opted in to and we do not buy or share mailing lists. We do not email people who have requested to leave our list, and for those registered for newsletters only send relevant offers and information. Should you believe that you receive spam from us please forward it to us immediately via our contact page. We have internal security policies regarding your personal data to protect from employee theft or mis-use.
We do not share your data with any other companies, nor do we pass your information to any third party.
List of cookies we collect
The table below lists the cookies we collect or will collect and what information they store.
The association with your shopping cart.
Stores the category info on the page, that allows to display pages more quickly.
The items that you have in the Compare Products list.
Your preferred currency
An encrypted version of your customer id with the store.
An indicator if you are currently logged into the store.
An encrypted version of the customer group you belong to.
Stores the Customer Segment ID
A flag, which indicates whether caching is disabled or not.
You sesssion ID on the server.
Allows guests to edit their orders.
The last category you visited.
The most recent product you have viewed.
Indicates whether a new message has been received.
Indicates whether it is allowed to use cache.
A link to information about your cart and viewing history if you have asked the site.
The ID of any polls you have recently voted in.
Information on what polls you have voted on.
The items that you have recently compared.
Information on products you have emailed to friends.
The store view or language you have selected.
The products that you have recently viewed.
An encrypted list of products added to your Wishlist.
The number of items in your Wishlist.